What this Limited Warranty Covers: In-Home and Commercial Use – WaterRower (UK) Ltd Ltd. (“WATERROWER | NOHRD UK”) will replace or repair at its factory or nominated service facility any WATERROWER Rowing Machine or NOHRD Fitness Equipment (“the Product”) found to be defective in material or workmanship for a period of ONE (1) YEAR from the date of initial shipment of the Product by WATERROWER | NOHRD UK. This Limited Warranty is upgradeable to THREE (3) YEARS on all components and FIVE (5) YEARS on the structural frame by registering the Product within the first year of purchase. The only exclusion to this is the WATERROWER A1 Studio that can be up from a ONE (1) YEAR warranty to TWO (2) YEARS on all components and THREE (3) YEARS on the structural frame by registering the Product within the first year of purchase.
WATERROWER | NOHRD UK warrants against any WATERROWER rowing machine or NOHRD Fitness Equipment accessories received from WATERROWER | NOHRD UK or any of its authorized dealers for a period ONE (1) YEAR after the date of shipment.
WATERROWER | NOHRD UK warrants against any replacement WATERROWER rowing machine or NOHRD Fitness Equipment spare part received from WATERROWER | NOHRD UK or any of its authorized dealers for a period of NINETY (90) DAYS after the date of shipment.
This Limited Warranty applies to the initial purchasers of the Product, accessory, or spare part and is not transferable to any other party.
How Can a Customer Obtain Warranty Service: A customer making a warranty claim is responsible to return the defective Product, accessory, or component to WATERROWER | NOHRD UK’s factory or its nominated service centre, prepaying all postage or other shipping charges. The customer must first notify WATERROWER | NOHRD UK of their intent to return the Product or component and receive a confirmation from WATERROWER | NOHRD UK before the Product is returned. See www.waterrower.co.uk/contact-us for up to date contact informaton .
Claimant’s Responsibilities: A claimant must ensure that the defective Product, accessory, or component are properly packed to protect it from damage during shipping. WATERROWER | NOHRD UK will not be responsible for any damage that occurs to the Product or component during shipment.
What WATERROWER | NOHRD UK Will Do: WATERROWER | NOHRD UK, will review, repair or replace the Product, accessory, or component at WATERROWER | NOHRD UK’s discretion. WATERROWER | NOHRD UK will then return the repaired or replaced Product or component to the claimant at WATERROWER | NOHRD UK’s expense. WATERROWER | NOHRD UK will ground/economy ship all replacement warranty Products or components to claimant. Charges will apply for any alternative shipping methods requested by claimant. Product shipped outside of its initial purchase country may be subject to additional shipping costs. Where the product warranty has been deemed void, the costs of repair and any associated shipping costs shall be borne by the claimant. WATERROWER | NOHRD UK will contact the claimant prior to return of the repaired Product, accessory, or component.
This Limited Warranty Will be Void When: This Limited Warranty will be void if the claim has resulted from: (a) improper assembly of the Product, (b) usage of the Product beyond its design, (c) overfilling of the Product’s water tank, as explained in the Assembly Manual, (d) use of a purification product in the water tank other than that which has been approved by WATERROWER | NOHRD UK, (e) use of improper cleaning materials, as described in the preventative maintenance steps in the Owner’s Manual, (f) use and/or storage of Product in inclement weather, including but not limited, to extreme temperatures and moisture; (g) accident, abuse, misuse, misapplication or as a result of any modification other than that authorized by WATERROWER | NOHRD UK, and (h) improper preventative maintenance steps as described in the Owner’s Manual.
Restriction on the Duration of Implied Warranties: The term of any implied warranty, including but not limited to any implied warranty of merchantability or fitness for a particular purpose that may arise under your country province or state law is limited to the term of the express Limited Warranty in the first paragraph, above. Some states (countries and provinces) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Restriction on Other Damages: WATERROWER | NOHRD UK shall not be liable for any direct, consequential, incidental, indirect, or special damages under this Limited Warranty or any implied warranty that may arise under your country, province or state law. Some states (countries and provinces) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Any dispute arising from the terms of this Limited Warranty must be resolved in a court within the United Kingdom.